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I am using ardamax, it works fine with rich features:

It should be the problem of the keyloger you used, try some trusted stealth ones like acespy or sniperspy instead: http://www.monitoring-softwares.com/

there are hardware keylogger ones out there, but you need some configutions and there is no "insert and use" ones, for more info about keylogger usage Click Here

I used Acespy and it works pretty good.

you can try use vpn software like hotspot shield.

zemana anti keylogger is good for detecting keylogger apps.

keyloggers are like any other software, it is not complex to install. commercial keyloggers all have detaied guides on how to install and set up. for remote spy i recommend sniperspy....

sniperspy is the best remote keylogger to me. it can bypass all firewalls and av software.
http://www.monitoring-softwares.com/remote-monitoring-software.html

here are some smart spy software for local and remote pcs.
www.monitoring-softwares.com

spyagent is a smart keylogger i know of,
http://www.monitoring-softwares.com/parental-monitoring-software.html
works fine with good supports.

yes most "hire for hack" is scam. keylogger should be the only easy way to hack into account password. but in most case you need to install physically. there are some remote keyloggers like Sniper...

most those who hack for you are scam. keylogger is the only easy way for account password hacking if u r not pc experts. some good info.
http://www.monitoring-softwares.com/