Help with deadbeat program vendor

[Mr.Pipe]

To: [email]info@soft-engine.com[/email]

Transferring my programs
To: [email]info@soft-engine.com[/email]

Soft-Engine,
My Name is Darcy, In approximately ***5, I purchased the programs
2T Port, as well as CONS. I later purchased Vybro.
I have had these programs on an old computer in my shop for many years, and now it has died. I would like to transfer 2TPort to my new computer, as it is the only one of the * programs that I still use. I can not find any of my original install programs, but I do have all of the files available from my old computer if that helps to verify my purchase.
My past corespondance, and purchase were done through Rosanna if that helps with anything.
Please advise me as to what i will need to do to transfer 2Tport to my new computer.

Thanks so much for your help.

[Mr.Pipe]

Group: MEMBER
Posts: *5*
Joined: 2*-March 06
From: Winnipeg, Canada
Member No.: **2



Is anyone else using the 2-Stroke software from Soft-Engine in Italy. I've had some of their programs since ***5, and now i'm getting frusterated because i want to move the programs to a new computer, and i can't get an e-mail response from them. I'd be happy to pay for an upgrade, but if the program is the same they should help me with the codes to make it run on my new machine. Not answering my e-mail is not good business! Any ideas from the group?

Darcy






rg500delta

Yesterday, Mar 2* 2008, 0*:26 PM
Post #2






Group: MEMBER
Posts: 6*
Joined: *4-February 06
From: Des Moines, Iowa
Member No.: *80



QUOTE (Darcy R @ Feb *6 2008, *2:4* PM)
Is anyone else using the 2-Stroke software from Soft-Engine in Italy. I've had some of their programs since ***5, and now i'm getting frusterated because i want to move the programs to a new computer, and i can't get an e-mail response from them. I'd be happy to pay for an upgrade, but if the program is the same they should help me with the codes to make it run on my new machine. Not answering my e-mail is not good business! Any ideas from the group?

Darcy


Here's my soft-engine story:

I too have 2Tbase, and finally moved to a new PC with windows XP.

I very politely asked SE for a new install code- as you know, the software asks for an unlock before you can perform the installation.

They flatly refused to help. The conversation went like this

-------------------------------

At 0*.*2 **/04/2007, you wrote:
Hello!

I purchased 2Tbase 2.0 several years ago- my discs say 26/**/***7
I will be in your records, I hope, as


I recently changed computers, and I need to reinstall 2Tbase on my new PC.

My installation code is

F4*4*E8D

Thanks!

Randy N

----------------------------

Dear Mr.Randy Norian,
you buyed a software *0 years ago,
you can realize that the old codes are'nt valid like the assistence and so.
To solve this you have pay *00 euro and you can have code and licence for *0 years again.
Regards
SOFT-ENGINE
G.M.Serpilli

---------------------------------

At *8.*5 **/04/2007, you wrote:
Hi Gabriele-

Thanks for the reply. has the software been upgraded in that time? It appears to be unchanged, looking at your website. But, that does not matter anyhow.

I do not wish to run your new software, I simply want to get my old software running. Is there a time-limit on how long my license is valid? I'm not asking for ********* assistance on how to use it, and I am not trying to get you to give me new software. I simply want to re-install my *0-year-old discs. Surely, this is not an unreasonable request?

If there is a 5 or *0 year time limit on my license, then that should be made clear in the licensing agreement. ?

Thanks-

Randy N

-------------------------------

On Apr **, 2007, at **:4* AM, Info Soft-Engine wrote:



But the time you answer this means assistence to you, why we have work for you free?
Regards
SOFT-ENGINE
G.M.Serpilli


HI again,

Don't worry, this is the last.

You know, I have purchased 2Tbase, MOTA, and Dynomation. If you want to extort $*50 from me, to re-license *0-year-old software which I already own, and which appears to be unchanged in the last decade, I can get along without 2Tbase.

I will be sure to share my experience your excellent ******** service, with my friends on the 2-stroke ********* forum and 2-stroke mailing lists.

Thanks for nothing!

Regards,
Randy N

---------------------------------

They sent this response to a guy who was chiming in on my behalf:

soft-engine responded to Steve Shaw:

>>Mr.Steve Shaw,
the 2TBASE works under DOS environemt, so the old code doesn't works, the old codes aren't valid for the more recent versions of the Windows,
so we worked to upgrade this old software to make possible the installation, and somebody
have pay our job or we have work free for the life?
I would repeat the meaning if Mr.Norian want the old code is not problem, but then it can't
make installation, and so it we will ask to us our solve the problem, and the solution means Service, Assistence, Work, Job !!!!! THE OLD CODES ARE FREE THE SERVICE NO !!
Do you understand our mind?
Anyway the US market for us is very very little (few units) so it'isnt convenient keep in production an old and obsolete software.
So it is better to wait the new 2TBASE version working under Windows it will be ready.
Regards
SOFT-ENGINE
G.M.Serpilli<<

-------------------------

So my final response was:

>>Again, at this time I think we have made our point, and you all have been fantastic.

Soft-engine never took the time to explain anything like this to me, their brief replies - in total- were included in my original posting.
pretty much: "pay for an upgrade or we do not talk to you- even now we are working by talking to you"

heaven forbid that anyone do a little bit of extra work for a ********. Perhaps the ******** will appreciate it and buy new software? One never knows. I provide ******** support in my daily job. Often clients tell us that the extra work we do, makes all the difference.

I have never insisted that this software work under windows, I am installing it to run under DOS, as originally intended.

The current Demo installs and runs on DOS under Win XP and appears to be absolutely identical to the software that I used previously. I strongly suspect that my old SW will still install and run just fine under DOS, just like it did before.

The installer will not proceed, until you enter the unlock code from soft-engine. All I needed was that code.

I do not require them to re-engineer their software to work for Windows XP or Vista or anything else. I never asked for those things.

All I ask for is the code to allow installation to proceed on my present computer, in response to the installer question: F4*4*E8D

and if it would not install, then, maybe it is too old to run under DOS, under my XP computer. I can understand that operating systems change, and old software may not run.



I have other software that will only run under Windows *8, or DOS. Perhaps I will install a Win *8 virtual machine onto my new computer. I would still need the installation code. I am completely capable of making 2Tbase run on my computer, despite soft-engine's protest to the contrary.



This is not an insurmountable problem. Again, all I needed was the code that allows installation to proceed.

Soft-Engine did not ask what operating system I am now running. They did not determine that their software would not run on my computer. They simply said "no, we will not send you the unlocking code"


The only "insurmountable" problem is that SE would rather make *0* excuses, than generate an install code.

I found a screen capture of my old 2T base, the software was written ***7, and installed onto my computer Dec ** 2000

so, I have owned it approximately 6 years and 4 months. I installed it onto DOS, on Windows *8.


it is now 2007 and 2Tbase is unchanged, and still a DOS program, if that gives you any insight as to the tremendous resources being allocated to this product.



I used Soft-Engine for a long time and learned a great deal from it. Now I am moving on to other things.

Thank you all for your support, let us all go our own ways! Perhaps, Soft-Engine will be willing to expend a little extra effort for their next ******** (even if that extra effort is simply a better answer as to why they can not help)

In that case, then we will have accomplished something positive. ;-)

Have a nice day!

Randy Norian<<<


Soft-engine was flooded with hundreds of emails from a lot of terrific guys who pitched in to help me out. Quite possibly, some of the guys on this forum! Eventually, after much pissing and moaning, they sent me the install code.

Guess what, it worked, and I installed soft-engine and it runs under DOS, just like it used to.

Consider the amount of effort they expended, to NOT help me. I would far rather support any other software vendor, in the future!!

Randy N





--------------------
Eventually, I will have made every possible mistake, and then I'm gonna be REALLY smart. Still working on that first part, though...





rg500delta

Yesterday, Mar 2* 2008, 0*:26 PM
Post #*






Group: MEMBER
Posts: 6*
Joined: *4-February 06
From: Des Moines, Iowa
Member No.: *80



So anyway, good luck with your endeavor! ;-)

[coz]

Send a PM my way

[philou]

Hello,

Sorry I don't speak very well English, I am French.

I'm sorry to go up this old topic

I encounter the same problems as Mr. Pipe with Softengine software and changing PC.

Can you help me revive its programs ?

Best regards